Help: Answer

Order Status

What are the transit times for shipments?
	When entering your shipping information, be sure that you have typed your address completely and correctly, including all apartment or floor numbers and that everything is spelled correctly. Incorrect shipping information will likely delay the transit time, and could cause orders to be returned. All shipping time quotes are estimates and only pertain to business days (Monday through Friday, excluding holidays). Domestic USPS Priority Mail - Takes 3-8+ business days USPS Express Mail - Takes 1-2 business days UPS Ground - Takes 1-5 business days UPS 2Day - Takes 2 business days UPS Overnight - Takes 1 business day International USPS Priority International - Takes 7-10+ business days UPS Ground (Canada Only) - Takes 5-10+ business days FedEx Intl. Economy - Takes 3-5 business days FedEx Intl. Priority - Takes 1-2 days
Has my order shipped?
	Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
	Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
	Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
	Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
	Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
	Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
	Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.